Scully Twiss LLP is a limited liability partnership registered in England and Wales (registered number: OC354197) and is authorised and regulated by the Solicitors Regulation Authority (SRA number 538179)
Our registered office address is:
5 Chancery Lane
The word ‘partner’, used in relation to the LLP, refers to a member of Scully Twiss LLP.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then please contact Joanne Twiss at this firm and she will provide you with our Complaints Procedure.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then the time limit for taking your complaint to the Legal Ombudsman is:
- within six months of receiving a final response to your complaint; and
- no more than six years from the date of act/omission; or
- no more than three years from when you should reasonably have known there was cause for complaint.
The relevant contact details are below:
Call: 0300 555 0333 between 9am to 5pm.
PO Box 6806
Wolverhampton WV1 9WJ
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for serious matters such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. If you wish to raise any such concerns you can visit their website: Solicitors Regulation Authority.